Return & Refund Policy – Saphoora Fragrances

We aim to ensure complete customer satisfaction.

Return & Refund Eligibility

• We are going to cater product return/refund within 3 days, given that the product is intact and unused.
• The product must be in its original packaging and condition.

Damaged Products

• In case of a damaged product, the above rule applies.
• Customers are required to report immediately via:
  • Email: saphooora@gmail.com
  • WhatsApp: +92 334 1836715

Non-Returnable Items

• Used or partially used products
• Products returned after 3 days
• Items not in original condition

Refund Process

• Once the product is received and inspected, the refund will be processed within 5–7 business days.
• Refunds will be issued via the original payment method or bank transfer (as applicable).

Shipping Charges

• Shipping charges are non-refundable unless the product is damaged or incorrect.